Terms and Conditions

These General Terms and Conditions govern the purchase of Products and Services carried out remotely via the Internet on luminalashacademy.systeme.io (“Website”).
By placing an order, the Customer confirms having read, understood, and accepted these Terms and Conditions and the Privacy Policy.

Article 1 – Definitions

Unless otherwise stated in the Contract, the following terms shall have the meanings set forth below:

• Villa Alessandro, Via Cesare Cantù, 104 – Dogana (RSM) CAP 47891 – COE 29792 – email: luminalashacademy@gmail.com

• Website: the website accessible at luminalashacademy.systeme.io, owned and operated by Villa Alessandro

• Customer: any natural or legal person who concludes a contract for the purchase of one or more Products or Services

• Consumer: a natural person acting for purposes outside their trade, business, craft, or profession

• Professional Customer: a natural or legal person acting within their business, commercial, craft, or professional activity

• Products and Services: any digital course, license, downloadable content, or related service offered on the Website

• Access Credentials: username and password required to access restricted areas and purchased courses

• Contract: these Terms and Conditions + the Order Confirmation (the latter prevails in case of conflict)

Article 2 – Age Requirement

Purchases on luminalashacademy.systeme.io are available only to individuals aged 18 or older.
By completing a purchase, the Customer confirms that they are at least 18 years old. Lumina Lash Academy (Villa Alessandro) is not responsible for purchases made by minors or for any false declaration of age.

Article 3 – Subject of the Contract

These Terms and Conditions govern the online purchase of digital courses, downloadable content, licenses, and services offered by Lumina Lash Academy.
By purchasing, the Customer acknowledges that digital content is delivered immediately upon order confirmation and that the right of withdrawal does not apply once the course has been accessed or downloaded (see Article 7).

Article 4 – Purchase Procedure

• The Customer selects one or more Products/Services, adds them to the cart, and follows the checkout procedure.

• The order constitutes a contractual proposal; by submitting it, the Customer declares full knowledge and acceptance of these Terms.

• Lumina Lash Academy may accept or refuse orders at its sole discretion. Acceptance is confirmed by email to the address provided by the Customer. The Contract is considered concluded when the confirmation email is sent.

Article 5 – Prices and Payments

• No VAT: Prices are net. Under San Marino tax law, purchases are not subject to VAT.

• Customers outside San Marino are responsible for any import duties, local VAT, or taxes required by their country.

• Payments are processed through secure gateways (Stripe, PayPal, Systeme.io).

• Access to the course/license is granted only after successful payment.

Article 6 – Invoicing

• Upon request, an invoice can be issued showing “VAT exempt – Republic of San Marino.”

• Customers are responsible for providing accurate billing data. No changes can be made after the invoice is issued.

Article 7 – Non-Refundable Digital Products

IMPORTANT:
By purchasing a digital product, course, or license, the Customer expressly waives the right of withdrawal (pursuant to EU Directive 2011/83/EU) once login credentials are delivered or download access starts.
Because the product is intangible and cannot be returned or verified once saved, all sales are final and non-refundable.

By completing the purchase and given the nature of the product, with immediate access, the Costumers (You) expressly waives all rights of withdrawal/cancellation. They also waive their right to a refund, given the nature of the product.

Article 8 – MRR (Master Resell Rights) and Branding

When available, Customers may purchase the MRR License, which grants the right to resell the course.

• Customers may rebrand promotional materials with their own logo and colors (videos cannot be altered).

• Customers agree not to sell below the minimum advertised price and not to list on third-party marketplaces(e.g., Etsy, Creative Market).

• Violation of these terms may result in termination of the license without refund and potential legal action.

Article 9 – Intellectual Property

All content (videos, documents, templates, images) remains the exclusive property of Villa Alessandro.
Any reproduction, sharing, or redistribution outside the license terms is prohibited and may lead to legal proceedings.

Article 10 – Limitation of Liability

Villa Alessandro is not liable for:

• Results, earnings, or business outcomes (no guarantee of financial success is given)

• Technical issues caused by the Customer’s devices, software, or internet connection

• Indirect, incidental, or consequential damages

Total liability shall not exceed the amount paid by the Customer for the purchased product or service.

Article 11 – Privacy

The processing of personal data is governed by the Privacy Policy available on luminalashacademy.systeme.io. For inquiries: luminalashacademy@gmail.com.

Article 12 – Availability and Errors

Prices and availability may change without notice. If an error is found after order confirmation, Lumina Lash Academy will contact the Customer to amend or cancel the order.

Article 13 – Modifications

Lumina Lash Academy may update these Terms at any time. Changes take effect upon publication on luminalashacademy.systeme.io. Customers should review them periodically.

Article 14 – Applicable Law and Jurisdiction

These Terms are governed by the laws of the Republic of San Marino.

• For Professional Customers, disputes shall be handled exclusively by the Court of San Marino.

• For Consumers residing in the EU, jurisdiction lies with the court of their place of residence.

• For non-EU Consumers, disputes are handled by the Court of San Marino.

Article 15 – Access Credentials

Customers must keep credentials secure and notify luminalashacademy@gmail.com immediately if unauthorized use is suspected. The Customer is responsible for all actions performed with their account.

Article 16 – Customer Content

Where reviews or comments are allowed, Customers must not publish unlawful, defamatory, or promotional content. Lumina Lash Academy may remove such content and suspend accounts if necessary.

Article 17 – Force Majeure

Lumina Lash Academy is not responsible for delays or non-performance caused by force majeure (server outages, platform failures, strikes). Orders may be postponed or canceled with refund of amounts paid, excluding any further claims.

Article 18 – Warranties

Digital products are provided “as is.” Statutory consumer rights remain unaffected.

Article 19 – Right of Withdrawal and Exclusions

Consumers generally have a 14-day withdrawal right for distance contracts.
Exception: once access to digital content begins with the Customer’s consent, the right of withdrawal is permanently waived (see Article 7).

Article 20 – Complaints and Support

For support or complaints:
📧 luminalashacademy@gmail.com
📬 Victoria Hartmann | Villa Alessandro,

Via Cesare Cantù, 104 – Dogana (RSM) CAP 47891 – COE 29792
Responses are provided within 2 business days.